General Terms and Conditions.
Effective from 1 January 2008
The length of a lesson period amounts to 45 minutes. A break of 5 minutes is included therein.
2. Absence from Group Courses.
Compensation for missed lessons cannot be granted. This also applies to sickness and other reasonable hindrances of students, which do not fall under the school’s sphere of responsibility.
3. Absence from One-to-One Tuition.
Course participants schedule their lesson plan by arrangement with the school. Agreed appointments may be cancelled or postponed by phone (062 212 02 88) or by e-mail (email@example.com). The information must be received by at least 2 pm of the preceding business day (for appointments on Monday, Friday 2 pm of the previous week is the deadline). Cancellations arriving at the secretary’s office after 2 pm are considered to be late. In this case, the appointment will be charged at the regular rate.
4. Cancellation or Postponement prior to Course Start.
Agreed language courses can be cancelled or postponed free of charge up to 14 (fourteen) days before commencement of the course. This must be done in writing by letter, fax or e-mail. The date of receipt of notice at inlingua is considered as the relevant date. Cancellations and postponements received by inlingua less than two weeks prior to the start of the course will incur a service charge of CHF 300.00.
5. Cancellation of Group Courses after Course Start.
Courses are designed for a fixed term and may not be terminated. In exceptional cases, upon written request to school management – in consideration of particular circumstances – an account may be credited for attendance on a future course. In case of cancellation during the agreed course period, or non-attendance at the beginning of the course, the entire course fee is still due for payment. No reimbursement or credit for prepaid course fees is possible.
6. Interruption, Termination or Transfer of One-to-One Lessons upon the Start of the Course.
If a one-to-one course is interrupted, the credit balance of lessons will be effective and available for the duration of one year from the date of enrolment. Within this term, the credit balance may be used for another course, may be transferred to a third party or to another inlingua school in Switzerland. The termination of a one-to-one tuition course is possible and must be submitted in writing. Any remaining balance may be transferred within a one year period to a third party or to another inlingua school. If the course was paid by a company, the credit balance is exclusively the property of the company itself and may also be used by it for another employee of the firm.
7. Number of Participants.
If the minimum number of participants in a group is not attained, the school management is entitled to cancel the course or to reduce the number of lessons.
8. Terms of Payment.
Unless explicitly otherwise agreed, the terms of payment are according to the terms indicated on the invoice and/or in the training agreement.
9. Change of Teachers.
inlingua retains the right to substitute the appointed teacher temporarily or permanently.
10. Teaching Resources.
The cost of teaching materials is not included in the course fee; it will be charged separately.
In the case of problems or appeals, please contact the school front office. We are always at your disposal to find optimum solutions for any problems.
12. No Liability due to Thefts.
Please pay attention to your valuables. Never leave them unattended in the classroom. For any losses of valuables we cannot assume liability.
13. Place of Jurisdiction.
If irreconcilable differences arise and legal steps are taken Lugano shall be the competent place of jurisdiction.